Troubleshooting

• I can't type more than 128 characters in the Virtual Keyboard window. Why?
• Shift/CapsLock keys are both disabled. Why?
• Western (Ws), Baltic (Bl) and Central European (CE) layouts switch back to English after each character. Why?
• When I launch Virtual Keyboard in Internet Explorer 6.0, it asks me to download a Java plug-in
• Some text appear as gibberish, question marks or squares.
• The transferred text does not appear in the Virtual Keyboard window.
• Virtual Keyboard does not work at all.

I can't type more than 128 characters in the Virtual Keyboard window. Why?
The system clipboard is limited to 128 characters in the Trial version. Please see the licensing information to buy a registered version.

Shift/CapsLock keys are both disabled. Why?
The Shift/CapsLock keys are disabled in the Trial version. Please see the licensing information to buy a registered version.

Western (Ws), Baltic (Bl) and Central European (CE) layouts switch back to English after each character. Why?
This is normal. In vast majority of cases, an accented character, such as ñ is followed by a non-accented character. Therefore, it is more convenient for the user to switch back to English after the symbol is entered.

When I launch Virtual Keyboard in Internet Explorer 6.0, it asks me to download a Java plug-in
Since Internet Explorer 6.0 ships with no Java support, you need to download and install it automatically when asked to.

Some text appear as gibberish, question marks or squares.
If you are using Cyrillic, Central European, Greek, or Baltic languages, you need to enable Multilingual Support. Please, refer to Windows help for more information.

Virtual Keyboard does not work at all.
Check whether you have the latest version of your browser software with Java support. Check whether Virtual Keyboard is properly bound to a text control on the web page. Check whether you try to invoke the proper API method from Javascript. For details, please refer to Support page.